Please do not send returns to the sender address on the package you received. Contact our designated email first to submit your return request; otherwise, returns and refunds will not be accepted.
We strive to ensure your satisfaction with every purchase. Please review the following guidelines:
1. Return Eligibility
- Our policy lasts 30 days. If more than 30 days have passed since your order was delivered, unfortunately, we cannot offer a refund or exchange.
- To qualify for a return, items must be unused, in the same condition as received, and in their original packaging.
2. Return Shipping
- Customers are responsible for paying return shipping costs. Please note that shipping costs are non-refundable.
- Any applicable customs or VAT fees must be paid within 30 days to avoid the package being returned to you by the postal service.
3. Consumer-Related Returns
- If the return is due to consumer reasons (e.g., change of mind or ordering the wrong size), the consumer is responsible for return shipping fees. The specific cost will depend on the courier you choose.
4. Returns Due to NORTHYARD Errors
- If you received damaged, defective, or incorrect items due to our error, we will cover the return shipping costs. You will not be responsible for any additional charges in such cases.
5. Please contact us by
- Email: support@northyard.com
- Or visit our Contact Page
We will provide further instructions to ensure a smooth return process.
By following these guidelines, we aim to make your return experience as seamless as possible. Thank you for choosing NORTHYARD!
Frequently Asked Questions
What is the return policy?
Conditions for Returns
The item(s) and any accompanying free gifts must be returned in their original condition—unused, unwashed, and with the original tags attached.
Activewear items, such as shorts, joggers, and tops, must be free from any signs of use, including stains or odors, to qualify for a return.
Unfortunately, we cannot accept returns for underwear, socks, headbands, hats, water bottles, or any other personal-use items due to hygiene concerns.
Items listed as non-returnable on the product page are also ineligible for return or exchange.
Shipping costs are non-refundable.
We appreciate your understanding and cooperation in maintaining the quality and hygiene standards of our men's sportswear collection.
When can I receive my refund?
Refunds will be processed once we have received and inspected the returned item. Due to high volume at our warehouse, please allow 3 to 5 days for processing.
Refunds to your original payment method will be issued within 5 business days after we receive the returned item or cancellation request. If you do not receive your refund within 7 days of returning the item, please contact us at support@northyard.com.
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